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Managed IT Services for Healthcare

Managed IT Services for Healthcare | PHIPA-Compliant Security, EHR and Clinical Uptime, 24/7 Support

We keep EHR, PACS, and clinical systems available around the clock so patient care never waits on IT. Our SOC 2 and ISO 27001 certified team secures personal health information under PHIPA and PIPEDA for clinics, hospitals, and health systems across Canada.

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We only use your details to contact you about your healthcare IT needs.

Why Canadian Healthcare Providers Trust AppStudio for Managed IT

24/7 Reliability

Emergency departments, EHR platforms, and PACS imaging run around the clock, so we do too. Continuous monitoring and fast incident response keep those systems available through every shift, night, and weekend of patient care.

Stronger Security

Healthcare is the most-targeted sector for ransomware. We guard personal health information with least-privilege access, MFA, audit logging, and tested recovery, keeping your clinics aligned with PHIPA and PIPEDA breach-reporting duties.

Predictable Costs

One monthly figure covers your whole IT estate, from bedside workstations to data-centre servers. Hospitals and clinics get stable budgets and no unplanned incident charges, redirecting capital toward patient care.

Scalable Partnership

Whether you run one family clinic or a multi-site health system, we scale coverage as you add locations, staff, and connected medical devices. Hand us the whole operation, or slot us in beside the IT team you already have.

Services

What Our Managed IT Services for Healthcare Cover

24/7 Managed IT Helpdesk

A dedicated help desk staffed every hour, overnight and weekends.
SLA-backed tickets, triaged by urgency and owned to close.
One response standard across phone, portal, and remote sessions.

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IT Asset Management

A live inventory of every workstation, tablet, and connected device.
IoMT and endpoint records kept audit-ready for PHIPA reviews.
Lifecycle tracking that plans refreshes early and frees idle licenses.

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Business IT Strategy & Virtual CIO Services

A dedicated vCIO and a costed multi-year technology roadmap.
Vendor-neutral calls on Epic, Cerner, Oscar, and TELUS PS Suite.
Board-ready reporting on IT spend, risk, and progress.

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IT Compliance & Risk Management

Governance built around PHIPA, PIPEDA, SOC 2, and ISO 27001.
Risk assessments on PHI access, consent, and audit logging.
Access reviews, policy, and breach drills that stand up to audits.

Explore IT Compliance & Risk Services →

Managed Cloud Services

Clinical app and EHR migration with Canadian PHI data residency.
Autoscaling and cost controls that handle telehealth surges.
Encryption, least-privilege access, and PHIPA controls by default.

Explore Managed Cloud Services →

Managed Communication, Collaboration & VoIP

Managed Teams, secure messaging, and care-team collaboration tools.
Clinic-wide voice, video, and on-call routing, wards to front desk.
One connected line across bedside phones and telehealth visits.

Explore Unified Communications Services →

Network Security & Firewall Management

Firewall and encrypted VPN for every site and remote worker.
Zero-trust access and intrusion prevention around EHR and PACS.
Segmentation that walls medical devices and PHI off the main network.

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Managed Backup & Disaster Recovery

Immutable, continuously monitored backups of EHR, PACS, and lab data.
Independent recovery for Microsoft 365, databases, and imaging archives.
Per-system RTO and RPO targets with tested ER downtime plans.

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Managed Cybersecurity Services

One defense layer over endpoints, medical devices, cloud, and logins.
24/7 SOC threat detection tuned to healthcare ransomware.
We fix vulnerabilities and hand your team the PHIPA evidence.

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Application Management Services & Software Lifecycle Management

End-to-end support for EHR, EMR, and healthcare SaaS.
HL7 and FHIR interoperability tuning that keeps data flowing.
One plan for version upgrades, patching, and license reviews.

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IT Operations & Infrastructure Support

Daily care of the servers, storage, and endpoints behind your core systems.
Monitoring that catches faults before your teams feel them.
Routine health checks and tuning that hold uptime steady.

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Onboarding, Offboarding & User Lifecycle Support

Same-day EHR access for new staff, instant offboarding for leavers.
Least-privilege roles that show exactly who can reach PHI.
Clean HR-to-IT handoffs for physicians, nurses, and locums.

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The front line and the back office, covered by one accountable IT team.

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Since AppStudio took over managed IT for our hospital, EHR and PACS uptime stopped being a standing agenda item, and their 24/7 desk means staff are never left waiting mid-shift.

CIO, Regional Hospital Network, Ontario, Canada

Where Generic IT Providers Fall Short in Healthcare

Business Priorities

Industry Gaps

Reactive fixes only after users report an outage

Little grasp of provincial health-privacy duties

Ticket queues that stall while care is on hold

Generalists unfamiliar with health data standards

No plan for adding locations or bed capacity

Thin security that leaves patient data exposed

Vague ownership and reporting nobody can read

Our Proven Advantage

Round-the-clock monitoring of EHR, PACS, and clinical networks with rapid recovery

PHI safeguards, audit logs, and breach playbooks mapped to PHIPA and PIPEDA

Named healthcare support team with SLAs written around patient-care urgency

HL7 and FHIR integration across EHR, lab, imaging, and e-prescribing systems

Standardized rollouts that extend infrastructure to new sites without disruption

Layered threat detection, least-privilege access, MFA, and tested recovery for PHI

One named account lead, SLAs you can hold us to, and reporting your board can actually read

IT Services for Healthcare, Mapped to PHIPA, PIPEDA, and SOC 2

Every control we run is built around Canadian health-privacy obligations, PHIPA in Ontario and PIPEDA federally, with SOC 2 and ISO 27001 governing how personal health information is stored, accessed, and audited. The same framework maps to HIPAA for organizations with US operations, so PHI stays protected across your healthcare IT, in every clinic and lab you run.

Book Time With a Healthcare IT Specialist

Choose a slot and walk a specialist through the healthcare IT behind your day-to-day systems, from your EHR and PACS to your network, endpoints, and backups. You will leave with a clear read on where patient data is exposed and a practical next step, with no obligation.

Healthcare IT Support Recognized by Independent Review Platforms

The reviews that matter to us come from the people who live with the results, CIOs and IT directors at Canadian clinics and hospitals. They highlight uptime that holds through clinic hours, audit trails a privacy officer can rely on, and a service desk that answers when a system is down. That is the healthcare IT reputation we work to keep.

Book a Free Healthcare IT Consultation →

The Tools Behind Our Healthcare IT Operations

We operate a proven set of monitoring, security, backup, and identity platforms tuned for healthcare uptime and PHI protection. It is the same enterprise-grade stack behind our healthcare IT, configured for the way EHRs, PACS, lab systems, and hospital networks actually run.

Datadog

Zabbix

Nagios

ManageEngine OpManager

PRTG

Site24x7

Microsoft Intune

Jamf Pro

VMware Workspace ONE

IBM MaaS360

NinjaOne

Okta

Entra ID (Azure AD)

Duo Security

JumpCloud

CyberArk

SentinelOne

CrowdStrike Falcon

Bitdefender GravityZone

Sophos Central

Malwarebytes Nebula

Huntress

Mimecast

Proofpoint Essentials

Microsoft Defender for Office 365

Barracuda Email Protection

Cisco Meraki

SolarWinds

Ubiquiti UniFi

NetBrain

Veeam

Acronis

Datto

NAKIVO

MSP360

Axcient

PDQ Deploy

Automox

Ivanti

ManageEngine Patch Manager Plus

NinjaOne

Splunk

Logz.io

Graylog

Elastic Stack

Vanta

Drata

OneTrust

AuditBoard

Acronis Cyber Protect Cloud

AWS Systems Manager

Azure Monitor

Google Operations Suite

Terraform

Ansible

Freshservice

ServiceNow

Jira Service Management

Zoho Desk

How We Take On and Run Managed IT for Clinics and Hospitals

In a clinic or hospital, IT is never a back-office concern. It is the EHR a physician opens between patients, the PACS a radiologist reads from, and the network that carries orders to the pharmacy and the lab. A reactive break/fix vendor cannot protect systems like these, because care runs around the clock and every minute of downtime reaches a patient. AppStudio takes on healthcare IT as a managed operation built for clinical uptime, patient-data privacy, and the pace of a 24/7 care setting.

We onboard in clear phases so patient care is never disrupted along the way. We start by mapping every system you run, the HL7 and FHIR integrations that connect them, and your duties under PHIPA and PIPEDA, then stabilize the environment before changing anything under live load. Every phase is measured against uptime, response times, and audit readiness, so your team can always see exactly where its healthcare IT stands.

From there we run the day-to-day and plan the road ahead. Our engineers hold service levels across EHR, imaging, endpoints, and the medical devices on your network, while our advisory work helps you budget technology, tighten security, and modernize without putting PHI or care continuity at risk. The result is healthcare IT that moves from firefighting to a steady, compliant operation your teams can trust.

Before we recommend anything, a senior engineer walks your floor: which systems staff rely on at the point of care, how an order travels from the EHR to pharmacy and lab, where PHI lives, and which links run on HL7 or FHIR. That picture, set against your PHIPA and PIPEDA duties, defines the SLAs and the site-by-site downtime playbook we agree before anything in production changes.

First we make the estate safe to work on. Monitoring goes live across the network, servers, and applications, incident response is stood up, and the emergency department rehearses its downtime drill. Only once that baseline holds under real load do we begin changing anything, so a shift never feels the handover.

Next the operational plumbing comes together. Your service desk moves onto a proper ITSM platform, alerts from the EHR, PACS, and lab feeds reach the right on-call engineer, and the repetitive tickets that swamp a lean team get automated away. Consent-based access and full audit logging are wired in from day one, so every touch of PHI is accountable.

Then we run it at the pace healthcare demands. Helpdesk, infrastructure, cloud, backups, and cybersecurity each carry a measured service level day and night, with threat hunting and connected-device monitoring aimed at the ransomware crews that single out hospitals. When something breaks, you get a root-cause write-up, not just a closed ticket.

Above the day-to-day, a vCIO sits with your leadership on the choices that carry budget and risk: what to spend on EHR modernization, how to phase a telehealth rollout, when to refresh aging infrastructure. You get someone fluent in provincial health networks weighing capacity, compliance, and care priorities alongside you.

Outcomes Healthcare Teams Rely On

The numbers that matter in healthcare IT.

Book a Free Healthcare IT Consultation →

of client clinics cleared their most recent privacy audit with no follow-up findings

reduction in unplanned EHR and system downtime after moving to our monitoring

faster resolution of priority incidents versus response times before onboarding

What Healthcare Clients Say About Our Managed IT Services

Meera Nadarajah

CIO, Acute Care Hospital, London, ON, Canada

“AppStudio runs our Epic environment and the ER never noticed the cutover. As a healthcare IT MSP they hold system uptime above target, patched a ransomware exposure before it spread, and kept our PHIPA audit logs clean through inspection.”

Yannick Aubry

Director of IT, Multi-Clinic Group, Ottawa, ON, Canada

“Across our fourteen clinics the Oscar EMR now stays online during booking rushes and after hours. AppStudio delivers managed IT for our clinics with real 24/7 coverage, so front-desk staff and physicians stop losing time to slow systems and password lockouts.”

Karen Doucette

VP of Infrastructure, Long-Term Care Network, Halifax, NS, Canada

“Our long-term care homes needed IT services for healthcare that respect resident privacy and never sleep. AppStudio segmented the network, locked down PHI with MFA and least-privilege access, and their monitoring caught a failing medication-cart server before any care was disrupted.”

Rajesh Iyer

Director of IT, Diagnostic Imaging Lab, Mississauga, ON, Canada

“PACS cannot stall when radiologists are reading scans. AppStudio rebuilt our storage and HL7 interfaces so images move fast between modalities and referring clinics. Their healthcare IT expertise cut retrieval times sharply and kept us compliant with PHIPA retention rules.”

Stephanie Roy

IT Director, Dental Group, Montreal, QC, Canada

“With forty operatories across Quebec, downtime means cancelled appointments. AppStudio took over our managed IT services, standardized every practice on one secure image, and now the imaging software, scheduling, and PIPEDA-aligned records stay available whether we are open early or late.”

Daniel Kowalski

Director of Technology, Community Health Centre, Winnipeg, MB, Canada

“We serve vulnerable patients and cannot afford a breach. AppStudio provides IT services for the healthcare industry with the compliance depth we lacked, hardening our EMR, enforcing consent-based access to PHI, and passing our first SOC 2 aligned review without findings.”

Navdeep Brar

Head of IT Operations, Home Care Provider, Vancouver, BC, Canada

“Our nurses chart from tablets in patient homes across the province. AppStudio became the healthcare IT partner that keeps those mobile devices secure and connected, added encrypted offline sync, and their service desk resolves field issues before a visit is ever missed.”

Josephine Adeyemi

CIO, Mental Health Network, Toronto, ON, Canada

“Confidentiality is everything in mental health. AppStudio manages IT services for our health system with strict role-based access and full PHIPA audit trails, blocked a phishing campaign aimed at staff accounts, and kept our virtual-therapy platform stable through record demand.”

Tyler Nguyen

VP of Technology, Telehealth Provider, Victoria, BC, Canada

“Every dropped video visit is a patient left waiting. AppStudio runs the managed IT behind our telehealth platform, e-prescribing, and scheduling and keeps all of it online at scale, and their proactive monitoring lifted uptime well above our SLA during peak evening clinics.”

Fiona MacLeod

CIO, Regional Health Authority, Edmonton, AB, Canada

“Coordinating IT across hospitals and rural sites is complex. AppStudio genuinely understands IT services in the healthcare industry: they unified our monitoring and backups, set clear RTO and RPO targets for our core systems, and tested downtime procedures so the ER stays running during any outage.”

Hassan Rahimi

Director of Infrastructure, Pediatric Hospital, Calgary, AB, Canada

“Pediatric care runs around the clock, so our systems must too. AppStudio manages IT for our hospital end to end, secured every connected medical device, isolated a ransomware attempt within minutes, and kept the NICU and pharmacy systems online without a single interruption.”

Katarina Novak

Director of IT, Cardiac and Oncology Centre, Hamilton, ON, Canada

“Treatment plans depend on data that is accurate and always reachable. AppStudio brought us healthcare IT services with a real understanding of how care is delivered, migrated our EHR to a resilient cloud, tightened PHI safeguards to ISO 27001 standards, and our downtime has effectively disappeared.”

Success Stories

Skills Compétences Canada digital platform

Empowering Future Talent in Trades and Technology

Commissioned by Skills Compétences Canada, we built a national bilingual platform with native apps, a secure CMS, and Canadian cloud infrastructure to promote trades and technology careers at scale.

Canadian Wildlife Health Cooperative surveillance platform

Digitizing Wildlife Surveillance for National Resilience

For the Canadian Wildlife Health Cooperative, we replaced siloed tools with a cloud-native platform that unifies field reports, lab diagnostics, and cross-province analytics in real time.

Seattle Aquarium interactive digital experience

Interactive Learning Through Digital Experience

We unified kiosks, ticketing, and mobile into one cloud-native platform for Seattle Aquarium, raising visitor engagement and streamlining operations across every touchpoint.

Industries We Support Beyond Healthcare

The uptime, privacy, and audit-ready security we engineer for healthcare set the bar for everything we run. We bring that same managed IT discipline to the other regulated industries below, meeting each on its own compliance mandates, availability targets, and around-the-clock support needs.

Pharmaceuticals & MedTech

Validated GxP environments for LIMS, MES, and clinical trial data platforms.
Data integrity controls meeting 21 CFR Part 11 and Health Canada expectations.
Secure R&D networks with audit trails, backup, and long-term retention.

Retail & Consumer Commerce

PCI DSS-ready payment networks across storefronts, warehouses, and online channels.
Monitored POS, ERP, and inventory systems tuned for holiday demand spikes.
Endpoint protection and helpdesk coverage for every register and back office.

Government & Public Sector

Security hardened to CIS Benchmarks, NIST controls, and provincial mandates.
Resilient multi-agency networks with full audit trails and access governance.
Legacy modernization and citizen-facing service desks for public institutions.

Logistics, Supply Chain & Transportation

Continuous support for WMS, TMS, and EDI across distribution centers.
Edge networking and connectivity for warehouses, docks, and remote depots.
Real-time monitoring that keeps fleet-tracking and delivery routes online.

Telecom & Connectivity

NOC monitoring of OSS, BSS, and core network infrastructure around the clock.
Capacity planning and incident response backed by measurable SLA targets.
Scalable operations for high-volume subscriber and messaging platforms.

Education & eLearning

Managed campus Wi-Fi, SIS, and LMS platforms for students and faculty.
Identity management and privacy safeguards for student and staff records.
Reliable exam-period support and helpdesk coverage across every campus.

Travel, Hospitality & Aviation

Uptime for booking, PMS, and loyalty systems across every property.
On-site and remote helpdesk covering front desk, kitchen, and gate operations.
PCI DSS-ready payment systems built for safety-critical travel settings.

High-Tech, SaaS & Software Product Companies

Managed Kubernetes, CI/CD pipelines, and cloud for multi-tenant products.
Observability, DevSecOps, and SRE-style incident response every hour.
Autoscaling infrastructure with cost controls and embedded security reviews.

Real Estate & PropTech

Managed networks and IoT for smart buildings and access-control systems.
Endpoint, mobility, and helpdesk support for leasing teams and site offices.
Secure connectivity for PropTech platforms, tenants, and building sensors.

Energy, Oil & Gas

IT and OT monitoring spanning field sites, pipelines, and plant floors.
Security aligned to NERC CIP and IEC 62443 for critical assets.
Resilient operations and disaster recovery for continuous energy production.

Manufacturing & Industrial

Support for MES, SCADA, and ERP with segmented IT and OT networks.
Predictive maintenance alerts that protect uptime on the production line.
Hardened endpoints and firewalls securing every plant and control system.

Media & Entertainment

Support for streaming, editing, and high-bandwidth production workflows.
Scalable cloud storage and render farms tuned for release-day traffic.
Secured content pipelines with low-latency delivery and rights protection.

Legal Services & Law Firms

Case-management and document platforms locked down with role-based access.
Encryption, secure backup, and eDiscovery-ready retention for client files.
Confidential, always-available IT that safeguards privilege and deadlines.

Nonprofit Organizations

Budget-conscious IT support that stretches every grant dollar further.
Managed Microsoft 365, cloud, and donor-database tools end to end.
Right-sized security and helpdesk so staff stay focused on the mission.

Accounting & Financial Services

Compliance-ready controls mapped to SOC 2, PCI DSS, and SOX audits.
Layered defenses protecting client financial records and transaction data.
Resilient cloud, backup, and recovery for uninterrupted month-end close.

Managed IT That Keeps Canadian Clinics and Hospitals Online

Care runs 24/7, so your healthcare IT has to. We keep the systems your teams depend on monitored and patched, EHR and EMR platforms like Oscar, TELUS PS Suite, and Accuro, PACS and imaging, lab and e-prescribing systems, so a slow login never stands between a patient and their record. When something does break, our 24/7 service desk works to documented downtime procedures rather than a best-effort callback, keeping the emergency department and the front desk moving.

Behind the helpdesk sits a full security and governance program built for a sector that ransomware crews target relentlessly. We harden hospital and clinic networks, hold user access to least privilege, and keep PHIPA and PIPEDA audit logs ready for your privacy officer. For teams that need a dedicated SOC and round-the-clock threat response, our cybersecurity services and managed security service provider (MSSP) programs extend the coverage, and our IT staff augmentation adds extra hands without permanent hires.

Book a Free Healthcare IT Consultation →

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Hospital IT Services: Frequently Asked Questions

Our managed IT services for healthcare cover everything that keeps your technology running. We manage your EHR and EMR uptime, hospital and clinic networks, servers, endpoints, and user support, plus backups, patching, and PHIPA-aligned security. We also coordinate your software and hardware vendors, so care teams reach one accountable partner instead of chasing multiple suppliers during a busy shift.

Compliance sits at the heart of our healthcare IT, so we build technical controls that map to PHIPA in Ontario, provincial health-privacy law, and PIPEDA federally, including audit logging, consent tracking, encryption, and least-privilege access for staff. We keep the documentation and evidence auditors request, and support SOC 2 and ISO 27001 readiness through our IT compliance and risk management practice.

Yes. We support the platforms Canadian care teams rely on daily, including Epic, Cerner, Oscar, TELUS PS Suite, and Accuro, along with PACS imaging and lab and LIS systems. We do not replace your software vendors. As your healthcare IT partner we manage the infrastructure, integrations, access, and uptime around them, and coordinate with vendor support when an EHR issue affects patient care.

Yes. Patients need care at every hour, so our monitoring and help desk never close. Our team watches your clinical systems, networks, and backups in real time, responds to alerts before they reach the bedside, and provides live support overnight, on weekends, and through holidays. Emergency departments and long-term care sites get priority response any hour, because healthcare IT support cannot keep office hours.

Healthcare is the most attacked sector, so we defend PHI at every layer. We deploy MFA, endpoint detection and response, network segmentation, email filtering, immutable backups, and continuous monitoring, and we run tabletop exercises with your leadership. If ransomware strikes, tested recovery restores your systems fast, so patient records and imaging come back without paying attackers, and ransomware defense stays built into your managed IT services.

We plan for downtime before it happens. Every site gets documented downtime procedures, so care teams can keep treating patients on paper or read-only records while we restore service. We define recovery time and recovery point objectives per system, prioritize EHR, PACS, and pharmacy, and run a clear communication bridge with your leadership until every system is verified back.

AppStudio onboards in phases that fit your care schedule. We start with a full audit of your network, EHR, devices, backups, and access, then book cutover work for evenings and low-volume windows. Care teams keep working throughout, and we validate every system and integration before we take over live support. It is how we move a clinic onto managed IT services without disrupting a single day of care.

You pay a predictable monthly fee per user or per device, sized to your clinics, servers, and the tier of cover you choose. Nothing is hidden and an incident never triggers a surprise invoice. Groups with several sites are billed as one, and the plan flexes as you add or close locations, so you pay only for the healthcare IT support you actually use.

Either model works. Some clients hand us their healthcare IT entirely and keep no in-house staff; others have a capable team that just needs after-hours cover, security depth, or the EHR specialists they cannot hire. A common split is that your people own strategy and project work while we carry 24/7 operations, monitoring, and the help desk.

Yes. Multi-site care is where managed IT proves its value. We standardize networks, security policy, and endpoint builds across every clinic, so a new patient can be seen the same way at any location. Central monitoring, shared identity, and one help desk mean consistent uptime whether you run three clinics or a province-wide network of sites.

We secure connected medical devices on isolated network segments so infusion pumps, imaging modalities, and monitors cannot become an entry point to PHI. AppStudio inventories every IoMT device, tracks firmware and vendor patch cycles, enforces least-privilege access, and monitors device traffic for anomalies. Clinical engineering keeps ownership of the devices while we protect the network around them as part of your healthcare IT.

If personal health information is exposed, we help you meet the breach-reporting duties that apply, to the Information and Privacy Commissioner of Ontario under PHIPA, to the health-privacy regulator in another province, or under PIPEDA federally, and to the affected patients. We contain the incident, preserve forensic evidence, reconstruct the timeline from audit logs, and give your privacy officer the documentation needed to notify quickly and accurately.

We keep your clinical systems talking to each other. Our engineers manage HL7 and FHIR interfaces between your EHR, lab, pharmacy, imaging, and provincial networks such as OntarioMD and eHealth, so results and records flow to the right place. We monitor those integrations continuously and alert on failed messages before a missing lab result reaches a clinician, because interoperability is where healthcare IT proves its worth.

Book a discovery call and we assess your current environment, systems, security posture, and compliance gaps at no cost. AppStudio then returns a clear transition plan for your managed IT services with timelines, SLAs, and pricing. Most clinics are fully onboarded within two to four weeks, with cutover scheduled around your care hours so patients never notice the change.

Talk to Our Healthcare IT Team

Tell us about your systems and setup using the form below, and our delivery team will reach out to walk through your environment, your PHIPA and PIPEDA obligations, and the managed IT approach that fits your clinics or hospital.

Managed IT Services for Healthcare