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Home•Managed Communication, Collaboration & VoIP

Unified Communications

Unified Communications | Teams and Zoom Phone Administration, Call Quality Monitoring, and E911 Compliance

AppStudio runs unified communications as a managed service across Microsoft Teams Phone, Zoom Phone, and SIP-based VoIP. We provision users from your HR joiner record, build the dial plan and auto-attendants, monitor call quality on every site, and keep desk phones, softphones, and mobile clients on one extension.

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SOC 2 CompliantISO 20000ISO 9001ISO 27001HIPAA CompliantGDPRClutch 5.0 RatingDesignRush 5 Star RatingCapterraGartnerVantaDrataOktaNinjaOneMicrosoft PartnerSophosCisco MerakiVMwareAWS PartnerGoogle WorkspaceDattoSentinelOnePalo AltoSOC 2 CompliantISO 20000ISO 9001ISO 27001HIPAA CompliantGDPRClutch 5.0 RatingDesignRush 5 Star RatingCapterraGartnerVantaDrataOktaNinjaOneMicrosoft PartnerSophosCisco MerakiVMwareAWS PartnerGoogle WorkspaceDattoSentinelOnePalo Alto

Why Growing Companies Trust AppStudio for Unified Communications

24/7 Reliability

A new hire record in HR provisions the extension, license, voicemail, and queue membership before the start date, and a departure removes all four the same day, which is what centralized unified communications administration actually buys you.

Stronger Security

Conditional access, MFA, and international dialing restrictions cut account takeover and toll fraud, the two ways a unified communications platform turns into a five-figure invoice.

Predictable Costs

One unified communications contract covers licensing, support, and change control, so you are not chasing three vendors for chat, meetings, and phone numbers.

Scalable Partnership

Adding a site means a new number range, an emergency address, and a QoS profile, not a new vendor contract and a new support path, because the collaboration service is built to absorb sites.

Unified Communications Services

What Our Managed Communication and VoIP Service Covers

Collaboration Suite Administration

  • Microsoft 365, Teams, and Zoom tenant and policy configuration.
  • Joiner, mover, and leaver provisioning from Entra ID or your HR system.
  • External sharing and guest-access governance with sensitivity labels.

Business VoIP & Phone Systems

  • SIP trunk and SBC deployment with carrier failover and Direct Routing.
  • Number porting and zero-touch provisioning for Poly, Yealink, and Cisco handsets.
  • MOS, jitter, and packet-loss monitoring with DSCP and QoS across LAN and WAN.

Call Routing & Contact Flows

  • Auto-attendants, queues, hunt groups, and after-hours routing.
  • Policy-based call recording with retention and consent announcements.
  • Holiday and overflow rules, with config exported before every change window.

Meetings, Video & Messaging

  • Teams Rooms and Zoom Rooms enrolment, firmware, and health monitoring.
  • Messaging policies, retention, and eDiscovery readiness for regulated teams.
  • Meeting and webinar policy baselines: lobby, recording, and guest controls.

Remote & Mobile Access

  • Softphone and mobile rollout through Intune with conditional access.
  • Consistent caller ID, presence, and directory across devices.
  • Split-tunnel and SD-WAN policy so voice media does not backhaul.

E911 & Emergency Calling Compliance

  • Validated civic addresses for every site, device, and user.
  • Dynamic emergency calling with network-based location for remote users.
  • Security desk notification and NG911 alignment with your carrier.

License Optimization

  • Monthly usage-to-entitlement reconciliation across Teams, Zoom, and carrier plans.
  • Reclaiming unused seats during offboarding and seasonal changes.
  • Cost allocation by site and department, carrier charges shown separately.

Support & Change Management

  • Severity-based response, with outages escalated straight to a voice engineer.
  • Every dial-plan, queue, and trunk change logged with a rollback step.
  • Coordination with IT helpdesk support for one path to help.
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Managed Communication, Collaboration and VoIP

The Same Extension and Voicemail at a Desk, on a Laptop, or on a Mobile

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❝
New hires get Teams and a dial tone on day one. Moving to a managed collaboration service took that from a week to before they arrive.
Office Manager, Professional Services

Solving the Collaboration Challenges that Others Overlook

Business Priorities

Day-one access for joiners
Clean offboarding
Reliable call quality
One connected experience
Governed external sharing
Predictable collaboration spend
Secure by default

Industry Gaps

Manual setup and missed licenses
Former staff still in chat and dial plans
Dropped calls and unexplained jitter
Separate tools that never quite sync
Guest access sprawl
Shelfware licenses and surprise seats
Weak MFA and toll-fraud exposure

Our Proven Advantage

Provisioned voice and collaboration tied to HR lifecycle
Same-day deactivation across suites and phone systems
Monitored VoIP with site and remote troubleshooting
One directory and presence state across desktop and mobile
Policies for guests, channels, and retention
Usage-based right-sizing and reclaim
Hardened tenants and call security controls

Global Standards. Built-In Trust.

We operate with the highest levels of security, privacy, and quality, backed by globally recognized certifications. Our standards are built to meet enterprise and regulatory requirements across industries.

ISO 27001
ISO 9001
ISO 20000
HIPAA Compliant
GDPR
AICPA SOC

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Pick a time that works for you and walk through your current setup with one of our specialists. You will leave with a clear read on your options and a practical next step, with no obligation.

Reviewed by the IT Teams Whose Phones We Run

Independent review platforms and analysts consistently rank AppStudio for the things clients care about most: reliability you can plan around, governance you can prove, and operations that scale as you do.

Clutch DesignRush GoodFirms
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The Platforms Behind Our Collaboration Practice

We run on a modern, proven set of platforms across every core area of IT operations, chosen for performance, visibility, and uptime. Here is a look at the tooling we operate inside your environment.

Microsoft Teams Phone
Zoom Phone
Cisco Webex
Google Meet
SIP Trunking
Session Border Controllers
Asterisk
Softphone Clients
Slack
Google Workspace
Mattermost
Jitsi
Call Quality Dashboards
Wireshark
Grafana
Prometheus

How We Onboard and Run Your Unified Communications

Unified communications only works when provisioning, dial-plan design, and support sit with one owner. At AppStudio, we take over administration in phases so users feel the upgrade quickly and IT stops firefighting the phone system.

We align identity, licensing, and change control with your wider IT managed services model, so telephony is not the one system sitting outside the governance that covers the rest of your collaboration services.

Reporting on the unified communications estate is built for two audiences: an operations view of incidents, changes, and call quality by site, and a finance view of license position and carrier spend by cost center.

We pull the full inventory: tenant configuration, number ranges, SIP trunks and session border controllers, handsets, room systems, and every auto-attendant and queue. We also run two weeks of baseline call-quality reporting, so we know the MOS, jitter, and packet-loss picture per site before any unified communications work begins.
We design the target state: the carrier model, the numbering and dial plan, SBC pairing with SIP trunk failover, QoS and voice VLAN standards, and the license tier each role gets. You sign off a written design and a rollback position before any change to the collaboration service is scheduled.
We stand up the new platform alongside the old so both take calls during the move. Users migrate in waves, with numbers ported in batches and emergency addresses validated before each one. That is how a live estate moves onto managed voip services without a bad Monday.
We take the day-to-day work: provisioning from HR triggers, dial-plan and queue changes through scheduled windows, trunk and SBC health monitoring, and incident response against agreed severity targets. Call quality is watched continuously, and a monthly report covers incidents, changes, and the license position across the managed communication footprint.
Each quarter we reconcile assigned licenses against actual usage, reclaim dormant seats, and re-tier users paying for capability they never touch. Queue overflow, after-hours handling, and auto-attendant menus get retuned against real call reporting. Where adoption is low we target the specific teams rather than a blanket training across the collaboration service.

Why Clients Stay With Us

Voice and collaboration that stay clean as you add sites and staff.

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0%

of joiner and leaver voice requests completed within SLA

0%

average cut in unused collaboration and VoIP licenses

0%

of clients renew voice and collaboration after the first term

What Our Clients Say About Working With Us

Bronwyn Kilbride
Operations Director, Professional Services, Toronto, ON, Canada

“Moving to unified communications means new starters have an extension, a voicemail box, and queue membership before they walk in. That used to be a ticket somebody remembered on the second day.”

Angus Pemberton
IT Manager, Retail Group, Calgary, AB, Canada

“We shortlisted three managed voip services providers and picked them on the porting plan. Four hundred numbers across nine stores went in batches. Not one range went dark, which is more than our last provider managed with forty.”

Harriet Ainsworth
Facilities and IT Lead, Healthcare, London, ON, Canada

“Every site now carries a validated civic address, so a 911 call from a softphone reaches the right dispatch. That gap had been open for years.”

Julien Brisebois
Director of Technology, Legal Services, Montreal, QC, Canada

“Before the managed communication contract, call quality complaints were a shouting match with the ISP. Now we open the dashboard and point at the packet loss on one access point.”

Damien Vachon
CFO, Distribution, Quebec City, QC, Canada

“They found two hundred and ten assigned seats nobody had signed into for six months. The reclaim covered the first year of the contract.”

Nadia Beauchamp
Head of IT, Insurance, Ottawa, ON, Canada

“Our on-premises PBX ran alongside the new platform for three months while we moved site by site. The elevators and alarm lines got their own plan, which was the part worrying me.”

Lachlan Fortier
Operations Manager, Field Services, Halifax, NS, Canada

“Field crews use the same extension on a mobile that they had on the desk. Customers stopped getting calls from numbers they did not recognize.”

Imelda Nwosu
Director of Shared Services, Education, Winnipeg, MB, Canada

“Running the collaboration service in house meant auto-attendant and holiday schedules needed a vendor ticket and a week of waiting. Now it is a scheduled change window with the old config exported first.”

Success Stories

Skills Compétences Canada digital platform

Empowering Future Talent in Trades and Technology

Commissioned by Skills Compétences Canada, we built a national bilingual platform with native apps, a secure CMS, and Canadian cloud infrastructure to promote trades and technology careers at scale.
Canadian Wildlife Health Cooperative surveillance platform

Digitizing Wildlife Surveillance for National Resilience

For the Canadian Wildlife Health Cooperative, we replaced siloed tools with a cloud-native platform that unifies field reports, lab diagnostics, and cross-province analytics in real time.
Seattle Aquarium interactive digital experience

Interactive Learning Through Digital Experience

We unified kiosks, ticketing, and mobile into one cloud-native platform for Seattle Aquarium, raising visitor engagement and streamlining operations across every touchpoint.

Domain-Centric Delivery for Regulated and Multi-Site Voice

AppStudio runs unified communications and collaboration for sectors that depend on recorded customer contact, regulated message retention, and multi-site dial plans.

Healthcare & Life Sciences

Healthcare & Life Sciences

  • Recorded clinical lines with consent and retention controls.
  • Secure messaging and voicemail aligned to HIPAA and PHIPA.
  • Validated 911 addresses for every clinic and remote user.

Accounting & Financial Services

Accounting & Financial Services

  • Call recording and retention aligned to SOC 2 and PCI DSS.
  • Fraud and toll-abuse controls on international dialling.
  • Compliant archiving of client calls and voicemail.

Government & Public Sector

Government & Public Sector

  • Multi-site dial plans across departments and agencies.
  • Recorded lines with access controls and a retention policy.
  • Accessible, standards-based contact and routing.

Retail & Consumer Commerce

Retail & Consumer Commerce

  • Store and contact-centre calling on one managed platform.
  • Seasonal queue capacity without buying new hardware.
  • Unified numbers across every location and head office.

High-Tech, SaaS & Software Product Companies

High-Tech, SaaS & Software Product Companies

  • Teams Phone or Zoom Phone rolled out from your identity provider.
  • Provisioning tied to HR joiner and leaver events.
  • Usage and licence reporting per team and cost centre.

Manufacturing & Industrial

Manufacturing & Industrial

  • Plant, warehouse, and office calling on one dial plan.
  • Analogue lines for elevators, alarms, and fax kept working.
  • Resilient connectivity across sites and shifts.
Legal Services Industry

Legal Services & Law Firms

Legal Services & Law Firms

  • Recorded lines with privilege and confidentiality controls.
  • Retention and eDiscovery-ready call and voicemail archives.
  • Secure client contact from desk, laptop, and mobile.

Energy, Oil & Gas

Energy, Oil & Gas

  • Reliable voice across field, plant, and remote sites.
  • Emergency and muster-line routing built into the dial plan.
  • Resilient connectivity where the network is the weak link.

Telecom & Connectivity

Telecom & Connectivity

  • Carrier and SIP trunk management with failover.
  • Number porting and provisioning at scale.
  • Call-quality monitoring across the network.

Education & eLearning

Education & eLearning

  • Campus-wide calling with class and office routing.
  • Emergency notification and site-wide broadcast paths.
  • Provisioning tied to staff and student identity.

Logistics, Supply Chain & Transportation

Logistics, Supply Chain & Transportation

  • Dispatch and depot calling on one platform.
  • Mobile and softphone access for drivers and field crews.
  • Resilient routing so dispatch stays reachable.

Media & Entertainment

Media & Entertainment

  • Studio, office, and remote calling on one dial plan.
  • Scalable capacity for productions and live events.
  • Reliable conferencing for distributed teams.

Managing Voice and Collaboration for More Than 100 Businesses

When chat, meetings, and phones are fragmented, every hire and every office move creates tickets. Unified communications fixes the operating model rather than only the apps, because provisioning and routing stop being a part-time job for whoever has a spare hour.

We deliver managed VoIP services and collaboration administration end to end, from SIP trunk and SBC configuration through call routing, emergency address records, and mobile client rollout. Pair this with user lifecycle support or full IT managed services when you want one owner.

Toll fraud, a stale emergency address, and a queue that silently drops after-hours calls are the three failures that cost the most and get noticed the latest. All three are things our unified communications services monitor rather than wait to hear about.

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Managed Communication, Collaboration and VoIP

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Frequently Asked Questions

Microsoft Teams and Teams Phone, Zoom and Zoom Phone, Google Workspace, and SIP-based VoIP delivered over Direct Routing, Operator Connect, or a carrier calling plan. Most managed communication estates we inherit are hybrid, with chat and meetings on one platform and telephony on another, so we take ownership of both tenants and the session border controllers or trunks that join them. Room systems, desk phones, and softphone clients are managed as part of the same unified communications service.
Yes. We audit your current carrier service record, build the porting order, and schedule the port in batches so one failed number range never takes the whole company offline. Main lines, direct dial blocks, toll-free numbers, and fax lines each get their own plan, because a unified communications cutover fails on the line nobody inventoried. Before cutover we provision the new numbers, set the emergency calling address for each user, and test inbound, outbound, and transfer paths. Standard local ports usually complete in two to four weeks, and porting is included in the managed communication scope rather than billed as a project.
Yes. Remote and field staff get the same extension, dial plan, caller ID, and voicemail as an office desk, delivered through the Teams or Zoom mobile client or a softphone on a managed laptop. Devices register against your identity provider, so disabling a leaver account removes voice access at the same moment it removes chat. Where home or cellular networks are the weak link we track per-user MOS and packet loss rather than guessing, because a unified communications service is judged on the worst call, not the average.
Joiner, mover, and leaver events run from your HR system or identity provider, not from a ticket. A new hire record triggers license assignment, extension and direct dial allocation, voicemail setup, call queue membership, and the correct retention policy, normally complete before the start date. A move updates the dial plan, the emergency civic address, and group membership. A departure disables the account and reclaims the seat the same day, which is the single biggest source of waste we remove from a managed communication estate.
Yes. We design and maintain the whole inbound path: auto-attendant menus and prompts, business-hours and holiday schedules, hunt groups, queue overflow and timeout rules, shared voicemail, and emergency-closure routing. Changes go through a scheduled window with the previous configuration exported first, so a routing change made on a Friday can be rolled back the same afternoon. Reporting on queue wait time and abandon rate is configured at the same time, so the collaboration service is measured rather than assumed.
Yes, where your platform and regulator allow it. We enable per-user or policy-based recording in Teams Phone or Zoom Phone, set the retention period, restrict playback to named reviewers, and turn on announcement prompts where two-party consent applies. Recordings can stay in the platform or export to your own storage for eDiscovery and legal hold. We document who can access recordings and log every retrieval, because an unlogged archive is usually the finding that fails the audit of a regulated collaboration service.
We start with the data. Call Quality Dashboard in Teams or Zoom QoS reporting gives us MOS, jitter, packet loss, and round-trip time per user and per site, which tells us whether a complaint is a wireless problem, an ISP problem, or a codec problem. From there we apply DSCP marking and QoS policies across LAN and WAN, split voice onto its own VLAN, and size bandwidth against concurrent call volume. The trend is reviewed monthly, not only after someone escalates, and call quality is the metric our managed voip services are held to.
Usually yes, and the saving comes from three places. First, we reconcile actual usage against assigned seats, which on a tenant that has never been audited routinely turns up dormant licenses. Second, license assignment is tied to the leaver process, so a seat is reclaimed the day someone departs rather than at renewal. Third, we match the license tier to the role, since not every user needs a full calling plan. The saving is yours; our fee for unified communications is not a share of it.
One queue covers voice and collaboration, with severity-based response targets agreed in the contract. A site outage or a dead main line is treated as critical and escalates straight to a voice engineer; a single-user headset or presence issue follows the standard target. Users reach us the same way they reach the rest of the service desk, so nobody has to work out first whether a fault is a phone problem or an IT problem. One team owns the whole collaboration service.
A fixed monthly fee per user, adjusted for the number of sites and the platforms in scope, covering administration, moves and changes, monitoring, and support. Carrier and license charges pass through at cost and are shown separately, so you can see what is platform cost and what is our fee. One-off projects such as a PBX replacement or a large port are quoted separately against a fixed scope, and routine changes are included in the unified communications fee rather than billed as work orders.
Discovery runs about two weeks: we pull tenant configuration, carrier bills, number inventory, device lists, and call flows, and take a baseline of call quality before changing anything. Design and sign-off is another week or two. A straightforward single-site cutover typically lands four to six weeks in, while a multi-site port with a legacy PBX to retire is more often a three-month project with staged cutovers. Day-to-day administration of the managed communication estate starts during discovery.
Every user and every registered device carries a validated civic address in the platform, re-checked on office moves rather than at audit time. For nomadic and home-based users we enable dynamic emergency calling where the platform supports it, so the location sent with a 911 call reflects the network the client is actually on instead of a stale head-office record. Security desk notification is configured so someone on site knows a call was placed, and emergency calling is validated on every site we bring into the unified communications service.
Yes. We run PBX and key-system retirements onto Teams Phone, Zoom Phone, or a hosted platform. The usual pattern is a phased overlay: we stand up the new platform, connect it to the existing PBX through a session border controller so both can ring during transition, move users site by site, then port the numbers and cancel the old maintenance contract. Analogue endpoints such as elevators, fax lines, alarm panels, and door phones get an explicit plan, because those are what normally derail a cutover onto managed voip services.

Put Voice and Collaboration Under One Owner

Every extension, dial plan, and emergency address in one unified communications service, run by one team you can call.

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Managed Communication, Collaboration and VoIP Consultant

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