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MDR Services

MDR Services | One Correlated Timeline, Analyst-Led Containment, and Audit-Ready Evidence

Alerts alone do not stop attacks. Our MDR services put a named analyst on your telemetry around the clock, correlate endpoint, identity, network, and cloud events into a single incident, then isolate the host and revoke the session instead of filing a ticket about it.

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Find Out What Your Alerts Are Missing

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Why Growing Companies Move Detection and Response to Our SOC

24/7 Reliability

Our MDR services put a named analyst on every critical alert inside fifteen minutes, so a suspicious sign-in at two in the morning is investigated then, not at the start of the next shift.

Stronger Security

XDR solutions only pay off when somebody reads them, so our analysts work lateral movement, credential abuse, and cloud anomalies from a single correlated timeline.

Predictable Costs

One monthly fee for managed detection and response covers monitoring, investigation, and containment, with no separate incident response retainer to trigger when something actually happens.

Scalable Partnership

Coverage scales as you add users, sites, and cloud tenants, so a SOC as a service model absorbs growth that would otherwise mean new security headcount.

Managed Detection and Response

What Our MDR Services Cover

24/7 Monitoring & Triage

EDR, SIEM, identity, and cloud alerts ingested and severity-scored against MITRE ATT&CK technique mappings.
Every critical and high alert validated by an on-shift analyst before it leaves the SOC queue.
On-call escalation by phone, ticket, and your Teams or Slack channel inside the agreed severity windows.

Cross-Layer Telemetry Correlation

EDR telemetry correlated with Entra ID and Okta sign-in logs, firewall flows, and cloud audit trails on one timeline.
Detection rules tuned per site and per identity group, with suppression logic reviewed on a fixed cadence.
Alert, asset, and user context stitched into a single incident record so analysts stop pivoting between consoles.

Analyst-Led Investigation

Process trees, command lines, parent-child chains, and outbound connections reconstructed for each suspect host.
Initial access vector, persistence mechanism, and blast radius documented with the supporting log evidence.
A shared incident channel where your IT owners see analyst findings as each one is confirmed.

Guided Containment & Remediation

Host isolation, malicious process termination, and hash blocking pushed from the EDR console.
Account disable, session and refresh token revocation, and forced password reset across your identity providers.
Remediation tickets tracked to closure with a clean re-scan required before incident sign-off.

Threat Hunting

Scheduled hunts against the MITRE ATT&CK techniques your current alerting does not yet cover.
Retro-hunts for newly published indicators across retained telemetry, not only the live stream.
Each hunt finding converted into a named detection rule and added to the coverage map.

Playbooks & Runbooks

Playbooks for ransomware, business email compromise, account takeover, and data exfiltration.
Named approvers and decision rights recorded per containment action and per severity level.
SOAR automation on the repeatable steps, with a human approval gate on anything destructive.

Reporting & Executive Visibility

Monthly reporting on mean time to detect, mean time to contain, and alert volume by source.
An ATT&CK coverage map showing which techniques your current telemetry can and cannot see.
Exportable incident timelines and log retention records for auditors and cyber insurers.

Co-Managed or Fully Managed Options

Full ownership of the detection and response function, or shift coverage that backs your own analysts.
Tool-agnostic integration with EDR, SIEM, and identity platforms you already run.
A written RACI covering who investigates, who approves containment, and who briefs the business.

We Isolate the Host While Your Team Is Still Reading the Alert

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They isolated the compromised host and killed the session before our own team had finished reading the alert.

Head of Security, Insurance Group, Toronto

Solving the Detection & Response Challenges that Others Overlook

Business Priorities

Eyes on the environment 24/7

Threats contained, not left as alerts

Cross-layer visibility

Playbooks before the crisis

Proactive threat hunting

Accountable outcomes

Predictable security cost

Industry Gaps

Limited monitoring hours

Alert dumping after the damage

Siloed endpoint or SIEM noise

No plan at 3 a.m.

Passive dashboards

Finger-pointing across vendors

Emergency IR retainers only

Our Proven Advantage

True 24/7 SOC with real-time triage

Analyst-led containment measured in minutes

Endpoint, identity, and cloud events on one timeline

Defined runbooks and escalation paths

Hypothesis-led hunts and continuous rule tuning

Named responders with clear SLAs

One monthly fee covering monitoring and containment

Global Standards. Built-In Trust.

We operate with the highest levels of security, privacy, and quality, backed by globally recognized certifications. Our standards are built to meet enterprise and regulatory requirements across industries.

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Pick a time that works for you and walk through your current setup with one of our specialists. You will leave with a clear read on your options and a practical next step, with no obligation.

Reviewed by the Security Teams We Report To

Independent review platforms and analysts consistently rank AppStudio for the things clients care about most: reliability you can plan around, governance you can prove, and operations that scale as you do.

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The Detection and Response Platforms We Operate

We run on a modern, proven set of platforms across every core area of IT operations, chosen for performance, visibility, and uptime. Here is a look at the tooling we operate inside your environment.

Splunk

Elastic Security

Microsoft Sentinel

Sumo Logic

CrowdStrike Falcon

SentinelOne

Microsoft Defender

Wazuh

Suricata

Snort

Zeek

MITRE ATT&CK

VirusTotal

MISP

Cortex XSOAR

Okta

How We Onboard and Run Your MDR Services

MDR only works when visibility, detection logic, and response ownership are designed together. At AppStudio, we stand up managed detection and response in clear phases so coverage starts fast and improves every month.

Managed XDR runs inside your broader cybersecurity services and MSSP programs, with defined handoffs to the endpoint, identity, and SIEM owners on your side.

Every incident ends with a written record: what triggered it, what the analyst found, which containment action ran, who approved it, and when the ticket was verified closed.

In week one we connect your EDR, firewall, identity provider, and cloud audit trails to the SOC and confirm every agent is actually reporting. We map which assets, accounts, and log sources fall inside the MDR services scope, then hand you a written list of the blind spots we still cannot see so you can decide which ones to close.

We deploy the detection rule set, map it to MITRE ATT&CK, and score severity against your own critical systems rather than the defaults that ship with most managed XDR platforms. The first two weeks run in tuning mode, so the noise your environment generates normally is suppressed before anything starts paging a human at night.

Before go-live we agree which containment actions the SOC takes on its own authority, which need your sign-off, and who we telephone at two in the morning. Every severity level gets a written playbook naming the technical action, the approver, and the business notification, so threat detection and response never stalls waiting for someone to decide who is allowed to act.

From go-live the SOC watches your estate on rotating shifts, triages each alert against the agreed response target, and investigates anything that survives triage. When something is real we contain it under the pre-agreed authority, send you a written timeline, and stay on the ticket until remediation is verified, which is the part of managed detection and response that most buyers never get.

Each month we run hypothesis-led hunts, retire rules that only ever fire false, and write new detections from whatever the hunts surface. The review covers mean time to detect, mean time to contain, and the techniques newly brought into coverage by our managed threat detection and response team, run by the same analysts who work your account.

Why Clients Stay With Us

Our MDR services are measured on time to contain, not on how many alerts we forwarded.

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of critical alerts reach a named analyst inside the agreed response target

average reduction in mean time to contain within the first quarter

of clients renew SOC coverage after their first year with us

What Our Clients Say About Working With Us

Fiona Macandrew

CISO, Credit Union, Halifax, NS, Canada

“The first real test came at two in the morning on a Sunday. An analyst had the host isolated and the account disabled before our on-call engineer finished reading the page.”

Owen Brzezinski

Head of Platform, Energy, Edmonton, AB, Canada

“We had a SIEM nobody read. They spent six weeks tuning it and alert volume dropped by four fifths, so what is left is actually worth looking at.”

Marcus Thibault

Director of IT, Manufacturing, Windsor, ON, Canada

“Our plant network and the corporate side had never been correlated. A credential reused across both is exactly the pattern they caught in the second month.”

Rosalind Achebe

VP Technology, Healthcare Network, Ottawa, ON, Canada

“The evidence pack went straight to our auditors. Incident timelines, containment actions, approver names, and retention records in one export.”

Gavin Sorensen

Security Manager, Logistics, Calgary, AB, Canada

“We evaluated four managed detection and response vendors and they were the only ones willing to put containment authority in writing before we signed.”

Colette Marchand

Director of Infrastructure, SaaS, Montreal, QC, Canada

“Onboarding took eleven days end to end. The delay was our own access approvals rather than their engineering, and they said so upfront.”

Stefan Wysocki

CIO, Insurance, Winnipeg, MB, Canada

“Co-managed suits us. Our two analysts keep daytime ownership, the SOC covers nights and weekends, and nobody argues about who is allowed to act.”

Meera Balakrishnan

Head of Security, Fintech, Vancouver, BC, Canada

“A retro-hunt against a newly published indicator found it sitting in our environment from four months earlier. We would never have known otherwise.”

Success Stories

Skills Compétences Canada digital platform

Empowering Future Talent in Trades and Technology

Commissioned by Skills Compétences Canada, we built a national bilingual platform with native apps, a secure CMS, and Canadian cloud infrastructure to promote trades and technology careers at scale.

Canadian Wildlife Health Cooperative surveillance platform

Digitizing Wildlife Surveillance for National Resilience

For the Canadian Wildlife Health Cooperative, we replaced siloed tools with a cloud-native platform that unifies field reports, lab diagnostics, and cross-province analytics in real time.

Seattle Aquarium interactive digital experience

Interactive Learning Through Digital Experience

We unified kiosks, ticketing, and mobile into one cloud-native platform for Seattle Aquarium, raising visitor engagement and streamlining operations across every touchpoint.

Detection Tuned to the Threats Your Industry Actually Sees

AppStudio tunes managed detection and response services to the attack patterns, regulatory pressure, and log sources of each industry we protect, from patient record systems in healthcare to operational technology segments in manufacturing.

Healthcare & Life Sciences

Continuous monitoring of EHR, PACS, and connected clinical systems.
HIPAA and PHIPA-aligned detection with full access and audit logging.
Ransomware containment tuned to protect patient-facing systems first.

Accounting & Financial Services

Detection mapped to SOC 2, PCI DSS, and SOX evidence requirements.
Account-takeover and wire-fraud monitoring across identity and email.
Audit-ready incident timelines and retained logs on request.

Government & Public Sector

Monitoring aligned to CIS, NIST, and public-sector mandates.
Multi-agency detection with clear escalation and chain of custody.
Threat hunting across legacy and cloud systems in one view.

Retail & Consumer Commerce

POS and e-commerce monitoring for card skimming and fraud.
PCI DSS-aligned detection across stores, endpoints, and payments.
Seasonal-peak coverage without adding in-house night shifts.

High-Tech, SaaS & Software Product Companies

Cloud, Kubernetes, and CI/CD pipeline threat detection.
Identity, secrets, and API-abuse monitoring across tenants.
Detection engineering that keeps pace with fast releases.

Manufacturing & Industrial

Converged IT and OT monitoring across plant and office networks.
Detection for lateral movement between corporate and shop floor.
Containment that protects production uptime and safety systems.

Legal Services & Law Firms

Monitoring built around client confidentiality and privilege.
Business email compromise and document-exfiltration detection.
Retained evidence and incident records for regulators and insurers.

Energy, Oil & Gas

IT and OT threat detection across field, plant, and control systems.
NERC CIP and IEC 62443-aligned monitoring for critical assets.
Containment plans that account for safety and uptime constraints.

Telecom & Connectivity

Core network and OSS and BSS monitoring for intrusion and abuse.
High-volume log correlation across distributed infrastructure.
SLA-backed response on the systems subscribers depend on.

Education & eLearning

Campus network, SIS, and LMS monitoring for intrusion.
FERPA-aware detection and identity protection for students and staff.
Phishing and account-takeover containment across the term.

Logistics, Supply Chain & Transportation

WMS, TMS, and EDI monitoring for disruption and fraud.
Edge and warehouse detection across distributed sites.
Containment that keeps dispatch and tracking running.

Media & Entertainment

Content, streaming, and high-bandwidth workflow monitoring.
Pre-release and asset-theft detection across the pipeline.
Scalable coverage tuned for launches and live events.

What Our SOC Owns Once You Hand Over Detection

Breaches usually get worse for one of two reasons: nobody was watching the log source that mattered, or the person watching had no authority to pull the plug. Threat detection and response only works when the same team does both, so our MDR services put investigation and containment permissions in the same pair of hands.

Pair managed detection and response services with our full cybersecurity services or operate it inside a dedicated managed security service provider engagement. Day-to-day IT support sits alongside via IT managed services.

If detection currently ends at a notification and nobody owns the next step, that gap is what this service exists to close.

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Frequently Asked Questions

MDR is a subscription in which an external SOC watches your telemetry, investigates what looks wrong, and takes the containment action. The difference from a tool is the people. Our analysts read the process tree, decide whether it is a real attack, and either isolate the host themselves or hand your team one specific step. Plenty of MDR services stop at a notification; ours stays on the incident until the remediation ticket is verified and closed.

XDR is the technology layer and MDR is the operating layer on top of it. Extended detection and response stitches endpoint, identity, network, email, and cloud signals into one incident instead of five unrelated alerts, which is what lets an analyst see lateral movement rather than five hosts behaving oddly. If you already run an XDR platform we operate it; if you do not, we correlate the same sources on our side.

Yes, on rotating shifts with a named analyst on every one, including weekends and statutory holidays, so nothing waits in a queue until Monday. Coverage spans endpoint agents, identity provider sign-in logs, firewall and VPN telemetry, and cloud audit trails. Security operations center as a service exists mostly because a genuine round-the-clock rota needs six to eight analysts, which is a hard hire to justify twice over.

Fifteen minutes on critical, measured from the alert landing in the SOC queue to a named analyst starting work on it, not to an automated acknowledgement. High severity is one hour and medium is next business day. Every MDR services agreement sets these targets during onboarding, and we report them monthly alongside mean time to detect and mean time to contain, so the number stays auditable.

Yes. We run on what you already own, whether that is CrowdStrike, SentinelOne, Defender for Endpoint, Sophos, Microsoft Sentinel, or Splunk. Onboarding checks three things: that agent coverage is actually complete, that every declared log source is shipping, and that the retention window is long enough to investigate backwards. Unlike MDR vendors who resell a single stack, we only propose replacing a platform when it cannot produce the telemetry a specific detection needs.

Either way works. Fully managed means we own detection, triage, investigation, and containment end to end, which suits teams with no dedicated security headcount. A co-managed SOC managed service covers nights, weekends, and surge while your analysts keep daytime ownership and platform admin rights. The split is written down before go-live, so there is never an open question about who investigates and who approves a containment action.

Telemetry usually starts flowing within three to five business days of getting API access to your EDR, identity provider, and cloud tenant. Monitoring goes live in tuning mode during week one. A mid-sized managed detection and response rollout reaches full production coverage, with playbooks and escalation paths signed off, in two to four weeks. Larger estates take longer, and the delay is nearly always access approvals rather than engineering.

Yes, mainly as evidence. Auditors under SOC 2, ISO 27001, HIPAA, and PCI DSS ask for continuous monitoring records, incident timelines, containment actions with approver names, and retained logs. Managed threat detection and response also satisfies the round-the-clock monitoring control that internal teams find hardest to prove, because the shift roster and the ticket history are both independently auditable.

By tuning to your environment rather than a vendor default. The first two weeks run in observation mode so we learn what your admins, vulnerability scanners, and deployment tools do normally, then suppress that specific behaviour instead of muting the whole rule. An analyst validates every alert before it reaches you, which is the part of threat detection and response that tooling alone never solves. Each month we review the top noise sources and retire any rule that has never produced a true positive.

Monthly, priced per monitored endpoint and identity, with log ingestion included up to an agreed ceiling. What moves the number is scope: asset count, whether cloud is in, retention length, and fully managed versus co-managed. Incident response inside the monitored scope is included rather than billed as a separate retainer, which is where a lot of MDR vendors add a line item mid-crisis. You see the fixed monthly figure before signing.

An analyst validates the alert, pulls the process tree along with the related identity and network events, and decides within minutes whether it is real. If it is, we execute the containment actions you pre-approved, isolating the host, disabling the account, or revoking active sessions, and we phone your escalation contact rather than waiting for a ticket reply, because managed detection and response services are judged on what happens in the first hour. Afterwards you get a written timeline covering the initial access vector, what was touched, and every action we took.

We do, within the authority you grant at onboarding. Most clients give the SOC write access to isolate an endpoint and disable an identity, and keep sign-off for anything that takes a production system offline. Every action is logged against the incident with the analyst name and a timestamp, which is what separates real MDR providers from an alert forwarding service. If you prefer approval-only mode we still run the investigation and hand your team the exact console step.

Standard retention is twelve months of searchable telemetry, with hot search across the most recent ninety days, which covers the lookback that investigations and most auditors need. Longer windows are available where a regulator requires them, and managed XDR retention is sized to the investigation lookback rather than to storage cost. Retention matters more than buyers expect: without it, a retro-hunt for a newly published indicator cannot tell you whether that indicator was already sitting in your environment six months ago.

Four questions separate managed detection and response providers quickly. Who takes the containment action, and do they hold write access or only send a notification. What is the response target measured from, alert arrival or a human starting work. How long is telemetry retained and how much of it stays searchable. And is incident response inside the monitored scope included or billed separately. Most MDR companies answer the first two crisply and the last two vaguely, so get all four in writing. The real gap between managed detection and response vendors is rarely the tooling, it is whether anyone is contractually obliged to act at three in the morning.

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MDR Services

MDR Services | One Correlated Timeline, Analyst-Led Containment, and Audit-Ready Evidence

Find Out What Your Alerts Are Missing

Why Growing Companies Move Detection and Response to Our SOC

24/7 Reliability

Stronger Security

Predictable Costs

Scalable Partnership

Managed Detection and Response

What Our MDR Services Cover

24/7 Monitoring & Triage

Cross-Layer Telemetry Correlation

Analyst-Led Investigation

Guided Containment & Remediation

Threat Hunting

Playbooks & Runbooks

Reporting & Executive Visibility

Co-Managed or Fully Managed Options

We Isolate the Host While Your Team Is Still Reading the Alert

Solving the Detection & Response Challenges that Others Overlook

Business Priorities

Industry Gaps

Our Proven Advantage

Global Standards. Built-In Trust.

Book a Free Consultation

Reviewed by the Security Teams We Report To

The Detection and Response Platforms We Operate

How We Onboard and Run Your MDR Services

Why Clients Stay With Us

Our MDR services are measured on time to contain, not on how many alerts we forwarded.

What Our Clients Say About Working With Us

Success Stories

Empowering Future Talent in Trades and Technology

Digitizing Wildlife Surveillance for National Resilience

Interactive Learning Through Digital Experience

Detection Tuned to the Threats Your Industry Actually Sees

Healthcare & Life Sciences

Accounting & Financial Services

Government & Public Sector

Retail & Consumer Commerce

High-Tech, SaaS & Software Product Companies

Manufacturing & Industrial

Legal Services & Law Firms

Energy, Oil & Gas

Telecom & Connectivity

Education & eLearning

Logistics, Supply Chain & Transportation

Media & Entertainment

What Our SOC Owns Once You Hand Over Detection

Articles

The Invisible Rewrite: Legacy System Modernization

83% of Digital Transformations Underdeliver. Here Is the Autopsy

Application Modernization Strategy: Patch It or Replace It?

Frequently Asked Questions

Put Your Estate Under 24/7 SOC Coverage

Request a Consultation

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