Here we present the top 10 managed IT services in Canada:
1. Zazz
Zazz is a full-spectrum Managed IT Services provider delivering secure, resilient, and high-performing IT solutions for enterprises and public sector organizations. With a focus on legacy modernization, compliance, and operational excellence, Zazz combines deep technical expertise with a client-centric approach. Their offerings include 24/7 monitoring, cloud infrastructure management, DevSecOps, cybersecurity, network and device management, and compliance assurance. By aligning technology with business objectives, Zazz enables organizations to scale confidently, reduce downtime, and meet evolving regulatory standards, making them a trusted partner for Canadian enterprises seeking agile, future-ready IT infrastructure.
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2. IBM
IBM delivers enterprise-grade managed IT services including hybrid cloud management, AI-driven automation, and cybersecurity. Their solutions cater to large corporations with complex IT infrastructures and global compliance requirements.
3. Accenture
Accenture provides end-to-end IT management, cloud transformation, and cybersecurity services. Their global expertise allows them to handle large-scale digital transformation projects for multinational organizations.
4. Cognizant
Cognizant offers managed IT services with a focus on cloud, AI, and digital transformation. Their solutions help enterprises modernize IT operations while ensuring high performance and security.
5. Capgemini
Capgemini’s managed services cover cloud operations, infrastructure, cybersecurity, and enterprise applications. They serve large corporations undergoing multi-country digital transformation initiatives.
6. Tata Consultancy Services (TCS)
TCS provides comprehensive managed IT services including cloud computing, enterprise applications, and cybersecurity. Their services support large enterprises with secure, scalable, and compliance-focused IT operations.
7. Hewlett Packard Enterprise (HPE)
HPE delivers managed IT services emphasizing hybrid IT solutions, cloud infrastructure, and edge computing. They help enterprises optimize IT performance while maintaining security and scalability.
8. DXC Technology
DXC Technology specializes in cloud management, cybersecurity, and ERP solutions for large enterprises. Their managed services enable secure, efficient, and innovative IT operations.
9. NTT Ltd.
NTT Ltd. offers data center management, cloud infrastructure, and cybersecurity services. Their solutions are designed for enterprises seeking robust, scalable, and secure IT operations.
10. Wipro Canada
Wipro provides managed IT services for large enterprises, focusing on cloud, AI, cybersecurity, and data analytics. Their services help organizations maintain efficient and secure IT infrastructures globally.
Conclusion
Many companies need to transform their IT areas with low investment and better speed in changes, without losing the efficiency of their networks. So they are looking for managed services providers. If you are looking to outsource your IT department and want to hire a company with a good reputation.
It is a solution that helps companies maintain a stable and secure network infrastructure while migrating their assets to the Cloud, allowing users to continue using the network in a normal way. This is an optimal option, especially for micro and medium companies that do not have full-time IT specialists and who need to restructure their technological bases. Therefore, despite representing an investment market that will reach $ 194 billion by 2020, according to the research of Markets and Markets, the Managed Services have their pros and cons. We will begin the discussion with the pros, justifying the search for entrepreneurs through solutions:
Organization and Standardization
With the need to do more with an increasingly low cost, companies try to make the most of the existing structures. Many times using old networks. In a lot of systems, it is essential for business survival to find a way to manage the technologies of different contracting periods, as well as the inclusion of new tools and technologies, followed by the standardization of the systems.
Security 42 hrs
The great advantage of the Managed Security Services or MSS (Managed Security Services) is the protection of a real-time network for 24 hours and 7 days a week. With efficiency similar to that of large corporations, but with a reduced cost. These companies have a team of highly trained specialists, with up-to-date knowledge about cyber-attacks, thus being able to keep monitoring the networks under constant review.
Specialized and updated equipment
Monitoring is not enough to prevent the invasion of a system, it is also essential to have the knowledge and know-how to recognize a potential threat. Beyond monitoring and rapid response to a threat, MSS companies need to identify specific elements of customer security assets, as they deal with different types of tools. Therefore, it is necessary to configure them continuously to reduce the probability of attacks.
Flexible contracts
The MSS can be hired monthly, making the containment of the client’s networks or promptly in the case of an invasion or to execute some correction. It is also common for an employee of the provider to be transferred to the company to help the IT team that is included in a specific project or to accelerate some security function that was being controlled remotely.
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Lack of customization
To have a greater range of growth, Managed Services are projected so that resources are standardized and can be shared among several clients with a minimum of customization. The drawback is that there is a limitation when it comes to altering service levels to meet specific needs.
Cultural shock
From the moment a new supplier starts a job with the company, there may be a cultural clash of values. This can delay the relationship until communication is established without any inconvenience, as well as the parameters and limits in the relationship between equipment.
Transfer of responsibilities
When hiring Managed Services, it is necessary to make clear the role of each team member. Both the provider and the client must agree to avoid the transfer of responsibilities and find a culprit at a certain point in the delivery of services. Prior alignment must be done very clearly.
Security
The provider of Managed Services will act as an internal IT collaborator and will have access to business information, whether they are necessary or not. Therefore, it is necessary to specify in the contract the clauses that will guarantee the safe manipulation of the data, terms of discretion and confidentiality.
Rotation of Technicians
The supplier company can reallocate different collaborators for the internal project for which it was hired, breaking the continuity in the works. Finally, as well as other outsourced services, the Managed Services also require specific care before being hired to avoid future wear between the contracting and contracted.
